Ordering Process & Shipping Information

  • STEP 1: Get a Quote

    Send the product link of the Japanese items you wish to purchase to our Soly Explorers.
    We’ll provide a quotation including the item price and an estimated shipping cost — so you’ll have a clear idea of the total amount before placing your order.
    Contact us via WhatsApp, Instagram, or Facebook DM.

  • STEP 2: Make Your Payment

    Once you confirm the quotation, simply proceed with the payment.
    We support multiple payment methods, including FPS / Faster Payment, Bank Transfer, Credit Card, PayMe, and Alipay HK, among others.

  • STEP 3: Consolidation & Packing

    We’ll help consolidate your purchases from different websites into one shipment to save on shipping costs, ensuring every item is safely packed and ready to ship.

    Combined shipping is not only cost-efficient but also more eco-friendly.


    Please note:

    • Some brands or websites may have quantity limits, member-only products, or regional purchase restrictions.
    • If an item becomes unavailable, we’ll notify you promptly and arrange a refund or replacement.
    • All purchase prices are based on the actual Japanese retail price and the exchange rate on the day of payment.

  • STEP 4: Shipping from Japan

    Shipping fees are calculated based on the final weight and dimensions of your parcel.
    Once the shipping payment is completed, your order will be dispatched directly from Japan
    to your designated location.

    Available destinations:
    Hong Kong, Taiwan, Singapore, Malaysia, the United Kingdom, Canada, Australia, and more.

    Delivery options:
    • Japan Post EMS (Express Airmail)
    • Economy Air or Sea Freight (budget-friendly options)

    Customs & Duties:
    Import taxes and duties vary by country. If any customs fees are charged by the destination country, they will be the responsibility of the recipient.
2025-10-23 Latest Rate:
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HKD 0

Japan Post EMS Rate

Weight
Zone 1 Mainland China, South Korea, Taiwan
Zone 2 Hong Kong, Singapore, Malaysia, VN etc.
Zone 3 Australia, New Zealand, Canada, UK, Europe
Zone 4 USA
incl. Guam, Hawaii etc.
Zone 5 Central/South America (excl. Mexico), Africa
0.5kg1,450 JPY1,900 JPY3,150 JPY3,900 JPY3,600 JPY
1kg2,200 JPY3,150 JPY4,400 JPY5,300 JPY5,100 JPY
1.5kg2,800 JPY3,850 JPY5,550 JPY6,600 JPY6,600 JPY
2kg3,400 JPY4,550 JPY6,700 JPY7,900 JPY8,100 JPY
2.5kg3,900 JPY5,150 JPY7,750 JPY9,100 JPY9,600 JPY
3kg4,400 JPY5,750 JPY8,800 JPY10,300 JPY11,100 JPY
3.5kg4,900 JPY6,350 JPY9,850 JPY11,500 JPY12,600 JPY
4kg5,400 JPY6,950 JPY10,900 JPY12,700 JPY14,100 JPY
4.5kg5,900 JPY7,550 JPY11,950 JPY13,900 JPY15,600 JPY
5kg6,400 JPY8,150 JPY13,000 JPY15,100 JPY17,100 JPY
5.5kg6,900 JPY8,750 JPY14,050 JPY16,300 JPY18,600 JPY
6kg7,400 JPY9,350 JPY15,100 JPY17,500 JPY20,100 JPY
7kg8,200 JPY10,350 JPY17,200 JPY19,900 JPY22,500 JPY
8kg9,000 JPY11,350 JPY19,300 JPY22,300 JPY24,900 JPY
9kg9,800 JPY12,350 JPY21,400 JPY24,700 JPY27,300 JPY
10kg10,600 JPY13,350 JPY23,500 JPY27,100 JPY29,700 JPY

Notes:

  • Max size: L + W + H ≤ 300cm (max length 2m); max weight ≤ 30kg.
  • International express service with tracking and signature; airmail/sea, approx. 3–6 days.
  • Basic insurance up to 20,000 JPY. Extra shipping insurance available for higher values.
  • Rates and terms are for reference only. Please refer to the Japan Post website and the final quotation.

Japan Post ePacket Light Rate

Weight
Zone 1 Mainland China, South Korea, Taiwan
Zone 2 Hong Kong, Singapore, Malaysia, VN etc.
Zone 3 Australia, New Zealand, Canada, UK, Europe
Zone 4 USA
incl. Guam, Hawaii etc.
Zone 5 Central/South America (excl. Mexico), Africa
0.5kg1,120 JPY1,230 JPY1,600 JPY2,040 JPY1,960 JPY
1kg1,620 JPY1,830 JPY2,500 JPY3,090 JPY3,260 JPY
1.5kg2,120 JPY2,430 JPY3,400 JPY4,140 JPY4,560 JPY
2kg2,620 JPY3,030 JPY4,300 JPY5,190 JPY5,860 JPY

Notes:

  • Max size: L + W + H ≤90cm (max length 60cm); max weight ≤ 2kg
  • Tracked airmail without signature — may be delivered to mailbox or building management, approx. 3–6 days.
  • No shipping insurance or compensation provided.
  • Rates and terms are for reference only. Please refer to the Japan Post website and the final quotation.
Prohibited Items for Proxy Purchase and Shipping
Item Description / Notes
Aerosol CansClassified as pressurized gas / flammable, aviation hazardous material
PerfumeContains alcohol, classified as flammable liquid
Fireworks, FirecrackersGunpowder category, strictly prohibited for shipment
SunscreenMostly chemical products / flammable liquids, prohibited
Nail PolishContains solvents, classified as flammable liquid
Hair Growth TonicContains alcohol or agents, flammable / hazardous
Alcoholic BeveragesContains alcohol; additional restrictions for international mail
E-cigarettes / Cigarettes / Tobacco / CigarsAll prohibited (including batteries / liquids)
Portable Power Banks (Mobile Batteries / Charging Treasures / Power Banks)Contains lithium batteries, aviation hazardous material
Disposable Hand Warmers (Warm Packs), Rechargeable WarmersSome contain batteries or ingredients classified as hazardous, generally prohibited
IATA Aviation Dangerous Goods Rules
The following items cannot be shipped regardless of mail type or transport method (even sea freight not accepted).
Category Prohibited Items
ExplosivesFireworks, firecrackers, ammunition
Compressed GasesExtinguishers, diving cylinders, dust spray, portable oxygen concentrators, helium, camping gas canisters, gas cartridges for stoves, lighter refills
Flammable LiquidsLighter fuel, paints, nail polish, perfume and other alcohol-containing liquids
Flammable SolidsMatches, lighters, etc.
Oxidizing Substances / Organic PeroxidesBleach, peroxides, personal small oxygen generators, etc.
Poisons/Infectious SubstancesChloroform, heated vapor insect repellents, etc. (Infectious / radioactive substances only under specific regulations)
Radioactive MaterialsFor example: plutonium, radium, uranium, cesium, etc.
Corrosive SubstancesMercury, (wet) batteries, etc.
Other Hazardous MaterialsSubstances harmful to the environment, etc.
Other Prohibited Categories
Category Description / Examples
NarcoticsNarcotics and stimulants, etc.
Live AnimalsNot allowed for shipment under any circumstances
Obscene or Immoral ItemsPornographic items or those violating public morals
Restrictions on 'Valuable Items' (Summary)
Key Points Details
EMS Cannot Ship Valuable ItemsCoins, banknotes / bills, bearer securities, traveler's checks, gold / silver / platinum (raw or finished), jewelry / gemstones, etc., cannot be shipped via EMS.
※ The above is a summary of prohibited shipping items; actual acceptance is subject to the latest regulations from Japan Post and the destination country / region.