Ordering Process & Shipping Information

  • STEP 1: Get a Quote

    Send the product link of the Japanese items you wish to purchase to our Soly Explorers.
    We’ll provide a quotation including the item price and an estimated shipping cost — so you’ll have a clear idea of the total amount before placing your order.
    Contact us via WhatsApp, Instagram, or Facebook DM.

  • SolyPicks搜選

    • 嚴選日本好物上架
    • 網店直接落單，港幣結帳付款
    • 每週出貨香港，收貨更快捷

  • STEP 3: Consolidation & Packing

    We’ll help consolidate your purchases from different websites into one shipment to save on shipping costs, ensuring every item is safely packed and ready to ship.

    Combined shipping is not only cost-efficient but also more eco-friendly.


    Please note:

    • Some brands or websites may have quantity limits, member-only products, or regional purchase restrictions.
    • If an item becomes unavailable, we’ll notify you promptly and arrange a refund or replacement.
    • All purchase prices are based on the actual Japanese retail price and the exchange rate on the day of payment.

  • STEP 4: Shipping from Japan

    Shipping fees are calculated based on the final weight and dimensions of your parcel.
    Once the shipping payment is completed, your order will be dispatched directly from Japan
    to your designated location.

    Available destinations:
    Hong Kong, Taiwan, Singapore, Malaysia, the United Kingdom, Canada, Australia, and more.

    Delivery options:
    • Japan Post EMS (Express Airmail)
    • Economy Air or Sea Freight (budget-friendly options)

    Customs & Duties:
    Import taxes and duties vary by country. If any customs fees are charged by the destination country, they will be the responsibility of the recipient.
2026-03-11 Latest Rate:
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Total goods (JPY) Proxy fee
≤ JPY 40,000
10%or min. JPY 2,000
JPY 40,001 –100,000
8%
≥ JPY100,001
6%
HKD 0 (incl. proxy fee)
* Price includes Japan consumption tax but excludes shipping; applies to online orders only, in-store service quoted separately.

Japan Post EMS Rate

Weight
Zone 1 Mainland China, South Korea, Taiwan
Zone 2 Hong Kong, Singapore, Malaysia, VN etc.
Zone 3 Australia, New Zealand, Canada, UK, Europe
Zone 4 USA
incl. Guam, Hawaii etc.
Zone 5 Central/South America (excl. Mexico), Africa
0.5kgJPY 1,450JPY 1,900JPY 3,150JPY 3,900JPY 3,600
1kgJPY 2,200JPY 3,150JPY 4,400JPY 5,300JPY 5,100
1.5kgJPY 2,800JPY 3,850JPY 5,550JPY 6,600JPY 6,600
2kgJPY 3,400JPY 4,550JPY 6,700JPY 7,900JPY 8,100
2.5kgJPY 3,900JPY 5,150JPY 7,750JPY 9,100JPY 9,600
3kgJPY 4,400JPY 5,750JPY 8,800JPY 10,300JPY 11,100
3.5kgJPY 4,900JPY 6,350JPY 9,850JPY 11,500JPY 12,600
4kgJPY 5,400JPY 6,950JPY 10,900JPY 12,700JPY 14,100
4.5kgJPY 5,900JPY 7,550JPY 11,950JPY 13,900JPY 15,600
5kgJPY 6,400JPY 8,150JPY 13,000JPY 15,100JPY 17,100
5.5kgJPY 6,900JPY 8,750JPY 14,050JPY 16,300JPY 18,600
6kgJPY 7,400JPY 9,350JPY 15,100JPY 17,500JPY 20,100
7kgJPY 8,200JPY 10,350JPY 17,200JPY 19,900JPY 22,500
8kgJPY 9,000JPY 11,350JPY 19,300JPY 22,300JPY 24,900
9kgJPY 9,800JPY 12,350JPY 21,400JPY 24,700JPY 27,300
10kgJPY 10,600JPY 13,350JPY 23,500JPY 27,100JPY 29,700

Notes:

  • Max size: L + W + H ≤ 300cm (max length 2m); max weight ≤ 30kg.
  • International express service with tracking and signature; airmail/sea, approx. 3–6 days.
  • Basic insurance up to JPY 20,000. Extra shipping insurance available for higher values.
  • Rates and terms are for reference only. Please refer to the Japan Post website and the final quotation.
Prohibited Items for Proxy Purchase and Shipping
Item Description / Notes
Aerosol CansClassified as pressurized gas / flammable, aviation hazardous material
PerfumeContains alcohol, classified as flammable liquid
Fireworks, FirecrackersGunpowder category, strictly prohibited for shipment
SunscreenMostly chemical products / flammable liquids, prohibited
Nail PolishContains solvents, classified as flammable liquid
Hair Growth TonicContains alcohol or agents, flammable / hazardous
Alcoholic BeveragesContains alcohol; additional restrictions for international mail
E-cigarettes / Cigarettes / Tobacco / CigarsAll prohibited (including batteries / liquids)
Portable Power Banks (Mobile Batteries / Charging Treasures / Power Banks)Contains lithium batteries, aviation hazardous material
Disposable Hand Warmers (Warm Packs), Rechargeable WarmersSome contain batteries or ingredients classified as hazardous, generally prohibited
IATA Aviation Dangerous Goods Rules
The following items cannot be shipped regardless of mail type or transport method (even sea freight not accepted).
Category Prohibited Items
ExplosivesFireworks, firecrackers, ammunition
Compressed GasesExtinguishers, diving cylinders, dust spray, portable oxygen concentrators, helium, camping gas canisters, gas cartridges for stoves, lighter refills
Flammable LiquidsLighter fuel, paints, nail polish, perfume and other alcohol-containing liquids
Flammable SolidsMatches, lighters, etc.
Oxidizing Substances / Organic PeroxidesBleach, peroxides, personal small oxygen generators, etc.
Poisons/Infectious SubstancesChloroform, heated vapor insect repellents, etc. (Infectious / radioactive substances only under specific regulations)
Radioactive MaterialsFor example: plutonium, radium, uranium, cesium, etc.
Corrosive SubstancesMercury, (wet) batteries, etc.
Other Hazardous MaterialsSubstances harmful to the environment, etc.
Other Prohibited Categories
Category Description / Examples
NarcoticsNarcotics and stimulants, etc.
Live AnimalsNot allowed for shipment under any circumstances
Obscene or Immoral ItemsPornographic items or those violating public morals
Restrictions on 'Valuable Items' (Summary)
Key Points Details
EMS Cannot Ship Valuable ItemsCoins, banknotes / bills, bearer securities, traveler's checks, gold / silver / platinum (raw or finished), jewelry / gemstones, etc., cannot be shipped via EMS.
※ The above is a summary of prohibited shipping items; actual acceptance is subject to the latest regulations from Japan Post and the destination country / region.